I cannot sign in. What should I do?
Last updated October 13, 2026
First, confirm your email is verified. If you signed up with a password, we send a 6-digit verification code to your inbox. Check your spam folder if you do not see it.
If you are still locked out, email support@prepsavvy.ai and include the email address you signed up with.
Related articles
How do I reset my password?
Send a reset link to your email. Valid for 30 minutes, single use.
Does PrepSavvy work on mobile?
Yes. Fully responsive in any mobile browser. No app to install.
My exam was interrupted. Will my progress save?
Yes. Sign back in and your in-progress exam resumes.
How do I delete my account?
Delete from account settings. Permanent. Score history stays read-only.
Still need help?
Email support@prepsavvy.ai or ask Preppy in the corner.