Account and technical
Sign-in, password resets, mobile support, and account management.
I cannot sign in. What should I do?
Check email verification, spam folder, then email support.
How do I reset my password?
Send a reset link to your email. Valid for 30 minutes, single use.
Does PrepSavvy work on mobile?
Yes. Fully responsive in any mobile browser. No app to install.
My exam was interrupted. Will my progress save?
Yes. Sign back in and your in-progress exam resumes.
How do I delete my account?
Delete from account settings. Permanent. Score history stays read-only.
How do I contact support?
Email support@prepsavvy.ai. We respond within 24 hours.
Still need help?
Email support@prepsavvy.ai or ask Preppy in the corner.